Shout Out

If you're havin' a meltdown or hittin' a snag, y'all gotta fill out this form so the OnSong support peeps can actually help you instead of just guessin'. Let's break it down, amirite.

Yo Email Addy

Your email's already chillin' here, auto-populated from your account like magic. First time you holler at support? We'll ask ya to add OnSong Support to your contacts so our replies don't get yeeted into spam jail. Wanna know the secret sauce? Peep this whitelist thing.

Your Actual Name

Your full name gets pulled from your signed-in account so we can be all buddy-buddy when we're slidin' into your inbox. Srsly, we promise we'll use it nicely.

What's Broken (The Subject)

Drop a quick description — like, 50 characters MAX, no novels — of whatever disaster is happenin' so we can send your cry for help to the right person on the team.

How to Break It Again (Steps to Replicate)

THIS PART SLAPS & IS SUPER IMPORTANT! Tell us what's goin' wrong, then give us the exact moves you're makin' that make it explode. Say what SHOULD happen vs. what's ACTUALLY happenin'. Be descriptive but also... like, chill on the wordcount, cuz lengthy essays make us slower.

Real talk: if we can actually understand your disaster & how to recreate it ourselves, we can hit you back with the good stuff. Go ahead & record your screen or snap screenshots so we ain't just starin' at the void tryna guess. Most delays? They're from us bouncin' back & forth askin' "wait, WHAT did you do?" So save yourself (& us) the drama & give us the deets up front.

Proof (Screenshots, Videos, Whatever)

Throw files in here, snap a pic with your camera, or record your screen to send our way. You can even upload like a BAJILLION files if you're extra.

We're gonna be real with ya — include a screen recording, screenshot, or literally ANY visual so we can watch your train wreck happen ourselves. This cuts down on all the "wait what?" back-and-forth & gets us fixin' things faster. We're now gonna be annoying & ask if you REALLY wanna send this with zero files attached (spoiler: don't).

Your Song/Set/Book

OnSong's got your back here — it'll automatically grab whatever set or book you had open & the song you were eyein' when you panic-tapped this screen. Wanna swap stuff out? Tap the field & shuffle things around.

The VIP Fast Track (For When You're Impatient)

Submitting this form gets you in line for the regular support experience. We handle requests in the order they roll in, NBD. BUT — if you spring for Fast Track service, we're gonna bump you to the front of the line & treat you like royalty (well, like someone who paid for royalty treatment).

That Glowy Send Thingy

Once you're done flappin' around in here, the Send button gonna light up like a Christmas tree. Tap it & we'll get your whole library & all your diagnostic nerd-stuff. Combine that with what you wrote above & we can actually replicate your chaos, then either drop some wisdom on you or file a ticket with the devs so they can cry about it.

First time contactin' us? You'll get asked to add OnSong Support as a contact so our emails don't get marked as spam. Cool with that? We can add 'em automatically or you can do it yourself. Your choice, babe.

Crash Logs (The Tech Stuff)

If OnSong's straight-up blowin' up on ya, crash logs are chef's kiss for helpin' us figure out what went kaboom. iOS security's kinda paranoid tho, so we can't send these through the normal diagnostics channel. Peep these steps to beam your crash logs our way.

Psst: Your email & name are gettin' saved to your OnSong account if you ain't already told us before. We remember u.